Disappointed - Not what I was expecting initially
I was expecting the product to be more straightforward based on the pre-sales info. When I started using the software and going through onboarding, I realized several features were missing or not as described. The calling tools weren’t as intuitive as promised, and the training did not make them any easier. Also, the database feature was less flexible than I anticipated. These differences made me feel like my expectations weren’t matched. On the plus side, the payment and invoicing process was handled clearly and worked without issues, which was a relief. But overall, I found it frustrating that the product did not live up to the initial descriptions and I needed more external guidance than I thought. So, while some parts were acceptable, the experience overall left me quite disappointed and I feel it didn’t meet what I was led to expect.