Disappointed, not what I had expected
I signed up for their services thinking the software and training would offer a seamless experience as described. However, I felt quite let down during the initial sales interaction and onboarding process. The information provided before purchase painted a clearer picture, but once I accessed the software, things felt quite different. The dialer tool, which was an important feature for me, was not as intuitive as promised, making daily use a bit frustrating. On the positive side, the invoicing and payment system was straightforward and worked as expected, which I appreciated. But overall, I found the sign-up process confusing, with unclear steps and some unexpected delays in confirming access. The database management features also were more basic than I wanted and lacked important filters I had hoped for. Training sessions promised a lot but seemed too generic and did not fully prepare me to handle the software efficiently in my type of workflow. In summary, I was expecting a smoother, more tailored experience due to the initial sales information, but it felt quite different when actually using the product and services.