disappointed mostly with the daily support
When I first started with wfhi, the sign-up and initial onboarding seemed okay. However, once I began using the calling software daily, the problems began to pile up. The dialer had frequent glitches that forced me to restart the program sometimes mid-call, which is frustrating. What made it worse was the support — while the first response was prompt, later on the replies came slower and often didn’t address the exact issue I had raised. It wasn’t like the service failed outright; the features such as the database and automatic updates were reliable, and the invoicing process worked smoothly as expected. But the day-to-day reliability wasn’t there. It’s fine if a few hiccups happen on the first try, but the lack of consistent communication and solutions to ongoing problems meant it didn’t fully do the job as I needed. I’d say the training helped me get started, but if I had to rely on their support frequently, it might not be enough. Overall, I wish they worked on maintaining support quality throughout the entire period, not just initially, so users like me could have a better uninterrupted experience.