Disappointed mostly due to lack of clear support
I expected that telephonic support would be more responsive after initial setup, but day to day, it became more of a frustration. The support was often slow to answer or missed some of my questions, contrary to what was promised during onboarding. Compared to what I had hoped, the communication lacked clarity, especially when I wanted help with more advanced features like the database or dialer. While the software itself runs reasonably well most days, when issues come up, the help offered is inconsistent and leaves one hanging longer than necessary. The invoicing and payment side was at least straightforward without surprises, but for ongoing support, the experience was underwhelming. I was hoping for a smoother experience overall since the product seemed promising at first. Unfortunately, the support did not match my expectations, which made me question continuing with the service. Despite the software working okay, the lack of good communication meant more hassle than I felt was worth it.