Disappointed mostly because training wasn’t what I expected
I went into this with hopes that the onboarding and training would prepare me fully for using the software effectively. Unfortunately, it didn't match what I expected. The training seemed very generic and didn’t really dive into how the dialer and calling tools actually work in a real remote workflow environment. I found myself needing to figure out a lot on my own, which was frustrating given how the promotional content made it sound like it would be more hands-on. The database feature was mentioned briefly but never explained in enough depth, so I couldn't integrate it well with my intended use cases. Automatic updates were a bit unpredictable and sometimes reset parts of the setup, which was annoying. Support was slow to respond to my initial calls, and the invoicing process was also unclear at first. Overall, the experience was not what I had been led to believe, and I ended up feeling that onboarding and training fell short of what was needed for a smooth start.