Disappointed more than I hoped, mainly because of the software's shortcomings
Before signing up with WFHI, I imagined a straightforward tool that would seamlessly integrate into my daily workflow. I expected the dialer to be intuitive and the database feature to easily sync with my existing contacts, but unfortunately, that wasn't the case at all. The onboarding process seemed promising in the beginning, but as I progressed, I encountered unexpected glitches in the calling tools that slowed me down significantly. While I will admit that automatic updates were applied without much fuss, the functionality still lagged behind what was advertised. The invoicing and payment process was pretty smooth, which I appreciated, but honestly, that alone didn't make up for the other challenges. Telephonic support was decent when I reached out, but it felt reactive rather than proactive. Overall, the gap between what I expected and what I experienced left me feeling quite frustrated with the software itself.