Disappointed mainly due to the misleading software expectations
I was somewhat enthusiastic initially to try out the sales and pre-purchase aspects of this software because the description seemed promising. Unfortunately, I found that the actual experience did not quite match what I had expected. The onboarding was rather confusing and not as straightforward as the promotional information suggested. I particularly remember noticing the database feature did not integrate as smoothly with my workflow as I had hoped, which made me question how well it would work over time. The calling tools and dialer also felt limited in functionality compared to what was described at the start. Despite some attempts to use the telephonic support, the guidance was not very helpful in resolving my issues quickly, leading to frustration. The sign-up and payment process went okay but did not compensate for the other setbacks. Where it did stand out somewhat was in the invoicing section which was clearly laid out, but that alone wasn’t enough to make up for the other disappointments. Overall, my hopes were high but the software didn’t meet those in this new environment. This has made me cautious about continuing with the service, as it feels like it’s missing key features that I need to manage remote workflows effectively.