Disappointed mainly because access wasn’t as advertised
The biggest issue for me was that the software access simply did not line up with what I expected before signing up. I was hoping for a straightforward setup, but it turned out to be confusing getting into the dashboard. The calling tool and dialer features were promised to be seamless, yet I struggled with basic configurations and kept running into errors that slowed me down. Training sessions didn’t help as much as I thought they would; parts of the interface seemed outdated or didn’t match the given instructions. I also noticed that automatic updates sometimes altered elements without clear notice, which threw off my workflow unexpectedly. On the positive side, the invoicing and payments process was transparent and operated without issues. Still, the mismatch between expectations and reality mostly stood out for me because it affected my ability to use the software effectively from the start. I wish the onboarding information had been more thorough or accurate, as this would have saved me considerable time and frustration.