Disappointed, less organized than expected
I expected the support and communication to follow a clear and logical sequence, making it easy to get through setup and troubleshooting. Instead, the actual experience was fragmented and often felt rushed, lacking the structure I had hoped would come with professional software assistance. Calls to support seemed to switch topics unexpectedly, which made following their guidance difficult. Compared to other onsite support processes I’ve known, this one didn’t match up in terms of clarity or effectiveness. It was frustrating that the steps weren’t clearly outlined before starting, nor was there a smooth handoff between different help stages. Because of this, what should have been direct and efficient felt unnecessarily complicated and slow, which was disappointing considering the expectations I had based on their description.