Disappointed initially, lacked smooth onboarding

Disappointed initially, lacked smooth onboarding

I felt frustrated during the initial training and onboarding phase because the process did not compare well to what I had used before. The steps to set up the calling tools and database integration were cumbersome and not intuitive. Even though the software updates happened automatically, they often disrupted the workflow without clear notices. However, I appreciated that the telephonic support was responsive most of the time and provided some useful guidance, which was the only positive part in my experience. Overall, I found the onboarding less smooth and more complicated than I expected based on my previous experiences with similar platforms.