Disappointed; had to figure too much on my own
I felt quite overwhelmed with the training and onboarding process because much of it was not well guided. There was a basic introductory session, but after that, a lot was left for me to discover by trial and error. While I understand that some amount of self-learning is expected with any software, I thought the onboarding would be more comprehensive. For instance, when I first started setting up calling tools and the dialer, I had little official support or detailed walkthroughs to explain how best to use them. The database feature was a bright spot—it seemed intuitive and well explained in the materials provided. However, the gaps in telephonic support made it hard to clarify doubts quickly. For all the training videos, I often found myself stuck because the software had changed after recent automatic updates, but these updates weren’t adequately covered in the materials. Had the onboarding been more structured and current, I think I would have felt more confident. As it stands, I am still learning much by myself, which leaves me hesitant about fully relying on the software right now.