Disappointed from start to finish - not as I expected at all
When I first considered purchasing this software and enrolling in the training, I expected a smooth and guided process based on the descriptions. However, my initial experience was frustrating. The sign-up page was not as clear as I thought it would be; it was confusing to figure out which payment options were available and how to proceed to invoicing. After paying, I tried to access training materials but found the dashboard not very intuitive, and some features seemed hidden or required extra time to locate. I attempted to use the dialer tool during the trial, but calls were inconsistent and sometimes dropped unexpectedly. Throughout this period, I struggled to reach prompt support by phone, which added to my frustration. The database feature, which I thought would simplify organizing contacts, instead felt clunky and awkward to navigate. Automatic updates were occurring but did not seem to improve my experience noticeably. Overall, the reality did not match my expectations of efficiency and ease, leaving me feeling quite displeased and uncertain about continuing with the software. I hoped for a better, more user-friendly setup at the start, but it was far from that.