Disappointed day to day support made me lose confidence slowly
I found the support and communication generally disappointing over the routine days after initial setup. While the first phone call was handled okay, repeatedly reaching out for help became frustrating. Response times were slow and sometimes the advice felt generic rather than tailored to specific issues. This made the whole experience less reliable than I had hoped. The software itself showed potential but dealing with problems without prompt, clear assistance did not encourage continued use. The invoicing and payment process went smoothly enough which was one positive note. However, day-to-day operational communication felt inconsistent; this lack of confidence in support made managing the calling tools and database more stressful than it needed to be. I think with improved follow-through and responsiveness, this product would be better for remote workflows.