Disappointed compared to my previous training experience
I tried the WFHI training and onboarding with hopes it would be as effective as what I'd used before, but it fell short in many ways. The structure seemed less intuitive, so it took me longer to grasp how to use the calling tools and the dialer properly. Unlike my previous software training that was concise yet thorough, this one often felt scattered and sometimes redundant. There was some good content about managing the database feature, but overall, the pace didn't match what I needed to get up and running quickly. The automatic updates kept changing the interface and sometimes broke features without enough heads-up, which was frustrating during the learning phase. I should mention that sign-up and invoicing were clear and worked without issues, so at least the administrative side was handled well. However, the onboarding did not feel adequately supportive; the telephonic support was slow and sometimes gave generic advice. Compared to other tools I've used, WFHI’s training didn’t quite do the job for me and I would expect better clarity and pace if investing time again.