Disappointed by unclear explanations, not what I expected
When I started the training, I expected clear, step-by-step guides to get me through using their software. Instead, many of the instructions felt vague or skipped over crucial parts, so I had to guess how to proceed with setting up the dialer and database. The onboarding material introduced some concepts but didn’t follow through enough to ensure they were well understood. Although the automatic updates worked fine and didn’t disrupt my workflow, I still had to reach out to telephonic support multiple times for clarifications. Their answers helped somewhat, but overall the explanations didn’t prevent frustration during early use. It technically did the job, but there was definitely room for making the training more comprehensive and user-friendly.