Disappointed by unclear explanations
From the start, I felt the explanations during the sales and pre-purchase phases were not as clear as I had hoped. Important aspects like the specifics of the dialer tools and database integration got mentioned in a vague way, which made it hard to fully grasp what I was committing to. I was expecting more detailed walkthroughs or demonstrations to understand how daily tasks would be supported. Even the onboarding guidance left me somewhat confused at times, requiring me to figure out several things on my own. While some aspects like the sign-up and invoicing process were straightforward, the overall lack of clarity dampened my enthusiasm. I think clearer communication upfront would have helped prevent this feeling of uncertainty, given how much the platform asks users to rely on their own initiative during early stages.