2 out of 52 of 5Verified customerTraining and onboarding
Disappointed by training support during issues
I felt quite frustrated when things started to go wrong in the onboarding training. The guidance on how to resolve particular software errors was not clearly handled. I reached out to the helpdesk hoping for detailed support, but the responses lacked the specificity I required to fix the problems promptly. It seemed the team was not fully prepared for unexpected situations, leading to delays in getting back to me. This experience diminished my confidence in the training process. While the standard modules were fine, the way that issues were managed left much to be desired.