1 out of 51 of 5Verified customerTraining and onboarding
Disappointed by the unresponsiveness during training
Reflecting back on my experience, I felt quite let down by how unresponsive the team was during my onboarding phase. Despite repeated attempts to reach out for guidance, the wait times to get any meaningful support were long and often I received generic replies that didn’t address my specific concerns. This lack of engagement made me feel stuck and delayed my familiarization with the software’s calling tools and database features. The automated updates seemed to alter some functions without giving clear guidance, exacerbating my confusion. Overall, the remote help felt insufficient and left me questioning how well the support system is set up to assist new users effectively.