Disappointed by the responsiveness
I expected a much more prompt response from the sales team considering the range of services provided. Initially, I thought the telephonic support might be efficient but what I experienced was a lot slower communication and delayed replies, which made the sign-up and inquiry phase really frustrating. I reached out several times during the pre-purchase process and often had to wait longer than anticipated to get answers to my questions. Though the software itself seemed fine from trials, the back-and-forth and lack of real-time help put me off. The invoice and payment processing went smoothly compared to the initial contact, but honestly, my judgement is mainly shaped by how the team's responsiveness lacked. Overall, their response time was below expectations and that affected my whole buying experience negatively.