Disappointed by the response times, expected better communication
Initially, I was hopeful about the responsiveness of the WFHI team as I was keen to understand the sales and sign-up process thoroughly. Unfortunately, my experience didn’t quite match those expectations. The communication was slow, with significant delays between my queries and their responses. On the plus side, when I finally got through, the staff were polite and answered my questions adequately. However, this did not compensate for the waiting times, which made the pre-purchase phase longer and more frustrating than necessary. The invoicing and payment details were clear once explained, but getting someone promptly on the phone to clarify these was a challenge. It's a shame because the software and training itself appear solid based on what I could gather. If the initial communication were more streamlined, I would have had a much better impression of the entire package.