Disappointed by the onboarding, not what I expected
Looking back after a few weeks using the platform, I feel that the training and onboarding didn’t live up to what I had anticipated. Before signing up, I imagined a more personalized and thorough introduction to the software, specifically tailored to my workflow requirements. Instead, it felt somewhat generic, with less emphasis on customizing the database feature and calling tools for my actual needs. The sequence of the training modules seemed uneven; some parts were rushed, others unnecessarily detailed. While the automatic updates brought some improvements, they sometimes disrupted my work, requiring me to relearn parts of the system unexpectedly. The sign-up and invoicing process was okay and straightforward, which I can acknowledge as a positive. However, the telephonic support, while responsive, did not fully address the complexities I faced during initial setup. Overall, I expected the training to better prepare me upfront rather than feeling like I was figuring things out as I went along. This led to a slower start than I had hoped for when I initially committed to using the WFHI software.