Disappointed by the mostly one-time setup, ongoing use less supported
My experience with WFHI sales and pre-purchase setup was mostly one-off with limited ongoing support. The initial invoicing and sign-up were straightforward, which I will concede was fine. However, much of the setup seemed to be intended for a single use, and I observed that the continuous updating and training components did not extend as much as I expected. During my interactions, I noted that telephonic support was somewhat constrained to initial queries rather than ongoing assistance. The database and dialer integration required follow-up adjustments which did not receive timely attention. Although the automatic updates functioned as planned technically, their impact on my daily workflow was minimal. Overall, I felt that the sales process focused more on starting the service rather than cultivating a sustained user experience, which left me somewhat dissatisfied in the long term.