Disappointed by the lack of timely support
I had hoped the training and onboarding would be more responsive and user-friendly, given the upfront information. Unfortunately, the responsiveness from the support team did not meet my expectations. When I reached out for help during setup, it often took far longer than I anticipated to get any meaningful assistance. This sluggish communication hampered the pace at which I could grasp the system fundamentals. On the positive side, once the training modules did load, the content itself was adequate and structured reasonably well, which helped to a degree. Still, the biggest letdown was definitely how the onboarding felt uncoordinated and stretched, unlike what I assumed it would be as an efficient remote workflow software provider. The overall experience left me feeling frustrated rather than confident about using the platform seamlessly moving forward. Had the interactions been quicker and more proactive, I would have likely rated the whole process better, but as it stands, the response delays overshadowed nearly everything else.