Disappointed by the lack of timely responses
Initially, I expected pre-purchase support to be quite prompt and helpful in answering my detailed questions about the software features, especially around the calling tools and database management. However, the reality was noticeably different. Replies were delayed, often taking several days, which left me uncertain about some critical workflow arrangements I needed to confirm. Compared to other services I have explored, this slow responsiveness stood out negatively. I also found the sign-up process somewhat complicated, with insufficient guidance that added to my frustration. When I tried reaching out to clarify invoicing and payment mechanisms, the information I received was vague and inconsistent at times. The overall lack of proactive communication made me question the readiness of their sales support to handle client queries effectively. This experience detracted significantly from what I had hoped would be a smooth onboarding journey, which could have benefited from more attentive service.