Disappointed by support, unclear overall
I was quite frustrated when I contacted the WFHI telephonic support after encountering a syncing issue that caused data discrepancies in my remote workflow. The moment I raised the issue, the response was slow and lacked clear guidance, which only added to my confusion. Although I appreciate that the software itself seems stable most of the time, the handling of errors and support communication left a lot to be desired. Beyond that incident, the overall communication felt vague; follow-up was irregular and I rarely felt reassured that my problem was understood fully by the support team. The invoicing and payment steps worked fine, at least there was no hassle there. Onboarding was initially straightforward but when issues appeared, there was no quick or straightforward fix offered by the team, and automatic updates did not seem to resolve my problem either. It’s disappointing because I had expected better support after purchase based on their descriptions, but the reality was quite different and left me feeling uncertain about relying on their service more.