Disappointed by support, not what I had expected
I started using WFHI with high hopes for responsive and effective support based on what I had heard before signing up. Unfortunately, the telephonic support was not quite up to what I expected. While I anticipated quick and clear answers to questions about the dialer and database features, I found the responses sometimes slow and not very detailed. There were moments I felt confused by vague explanations, which was frustrating since I thought the onboarding training would make using this software straightforward. On the positive side, the software updates happened automatically and without interruption, which was a relief. However, the overall assistance lacked the proactive communication tone I was hoping for. I would have appreciated more hands-on support during the initial setup, especially related to integration with my workflow.