Disappointed by support not matching my expectations
I had certain expectations about the support and communication from WFHI before starting, but honestly, they didn’t quite align with reality. Initially, I thought telephonic support would be prompt and consistently helpful throughout my usage. However, the actual experience was often sluggish with long waits, which sometimes felt like my queries fell through the cracks. On the positive side, when support did respond, they were polite and did try to assist. Still, the follow-ups felt inconsistent and sometimes I had to repeat my issues multiple times. The training and onboarding flow gave a decent start, but after that, it seemed I need to troubleshoot alone or rely on forums more than direct assistance. The automatic updates occasionally caused functionality quirks that I would report but saw little immediate improvement. Sign-up, invoicing, and payment were the less problematic parts, handled efficiently without much hassle. Overall, the support didn’t live up to the standard I was hoping for; it felt reactive rather than proactive, and that affected my day-to-day use negatively.