Disappointed by support, it didn’t meet my expectations
My experience with the support and communication side of WFHI was disappointing. Before starting, I expected to receive prompt and detailed assistance especially during the early stages of getting familiar with the software and setting up the workflow. However, the support team was often slow to answer the telephone when I needed help, and I found their responses to be minimal rather than comprehensive. The communication didn’t align with the assurances I had read about the availability of telephonic support. Additionally, the order of guidance steps seemed inconsistent, which made navigation difficult. The invoicing and payment clarification remained unclear until I proactively asked for explanations multiple times. Overall, the support system as it stood was not sufficient for me. It clearly did not meet the level of assistance I anticipated when buying the software and training service, and this had a negative effect on my experience.