Disappointed by slow support responses during training
I felt quite frustrated throughout the training and onboarding process mainly because the support team was less responsive than I expected. Whenever I had questions or needed assistance with the dialing tool or database integration, it sometimes took a long time to get a clear answer or support call. The onboarding tutorials themselves were okay but lacked enough detail in critical areas, which meant I had to spend additional time figuring things out on my own. This lack of timely support made me feel less confident about using the software effectively right away. On the positive side, the sign-up and invoicing process was straightforward and clear, so at least those areas did not add stress. However, overall, the delay in responsiveness left me quite disappointed as I think better communication could have enhanced the entire experience. I hope the company works on improving their training support interactions because it is crucial for new users to get quick guidance.