Disappointed by slow support response compared to expectations
I expected the telephonic support to be more responsive and helpful based on the initial promises, but my experience didn't quite meet that. When I reached out for some urgent clarifications during onboarding, the phone support took quite a while to answer. Compared to other services I've used, where you get instant feedback or quick troubleshooting calls, here the wait times were longer and sometimes callbacks didn't happen as expected. The support staff were polite but I felt their knowledge was somewhat limited for my technical queries about the database feature and dialer setup. That caused delays in my workflow, which was frustrating. I expected a more proactive communication style and faster resolution based on what I was told during the sign-up. While the software itself seemed good, the support fell short of what I initially anticipated, and honestly, that dampened my overall confidence in using the system smoothly.