Disappointed by onboarding, support let me down when problems arose
I felt quite frustrated with the training and onboarding experience provided by WFHI. When I faced issues during the early stages of using the software, the support I expected to guide me was less helpful than I had hoped. The training sessions seemed theoretical but lacked practical solutions for errors that popped up in the calling tools and database integrations. I repeatedly encountered problems with these features, and when I reached out for telephonic assistance, the responses were slow and not always clear, which only added to my confusion. The automatic updates sometimes changed features without much prior notice, leaving me scrambling to adjust. Although the sign-up and payment processes were relatively smooth, this initial phase of poor support left a sour impression. Overall, I was left feeling neglected when things went wrong, which hampered my onboarding experience quite a bit. I wish there had been more structured help available to address problems promptly and effectively during the critical beginning period.