Disappointed by mismatch with expectations

Disappointed by mismatch with expectations

I had reasonably high expectations based on the initial information about software features and onboarding process, but the experience was quite different. The sign-up and payment seemed straightforward, yet the actual database and dialer tools did not match what was described. There were frequent glitches and updates that disrupted workflow instead of improving it. The support team’s availability was limited relative to my working hours, causing delays in resolving issues. Although some parts were functioning as intended, the overall process felt cumbersome and less efficient than I had anticipated. In summary, the whole experience left me feeling quite dissatisfied and misled.