Disappointed by lagging support when issues cropped up
I felt quite frustrated with the support during moments when things went wrong. Although initially the process of signing up and invoicing was smooth and well-organized, when I faced technical difficulties in using the dialer tool, the assistance was slow to respond and not as effective as I would have hoped. I understand that errors happen, but the real test is in how these get resolved, and here I sensed a lack of urgency and clear communication from their side. The database feature functioned alright but when it malfunctioned during a project week, the delay in telephonic support left me scrambling to manage my work manually. I do have to admit the automatic updates were managed competently, avoiding disruption in general. Also, their paperwork and payment pathways were straightforward without hidden complications, which was a small relief. Still, the overall support handling failed to meet my needs when it really mattered, causing inconvenience and some lost time. I wouldn’t say the experience was terrible, but the dissatisfaction stems from the slow response that undermined my trust in their support setup.