Disappointed by how slow the support responses were
I needed help with some issues regarding the database and dialer tools and reached out to WFHI's telephonic support multiple times. The people I spoke to were polite, but unfortunately, their responsiveness was slower than I hoped. Waiting several hours for callbacks or solutions meant my workflow got delayed. They handled invoicing queries adequately once I could reach them, but the overall communication pace felt unsatisfactory for me. It seemed like the team was there but stretched thin, causing a lag in responding to my concerns. I expected more efficient support given the premium service nature. Although the support was courteous and knowledgeable when they did respond, the slow pace made me doubt reliance during crucial moments. This impact on my usage negatively influenced my opinion of their customer service framework despite the genuine attempts made.