Disappointed by how much I had to figure out myself
I was quite disappointed with how little guidance was provided during training and onboarding. The materials felt incomplete, and many important features I needed to understand were left to figure out on my own. Although some automatic updates improved the software, it didn’t help with initial confusion about basic use. The sign-up and payment process went through okay, but once I started using the dialer and database tools, I realized I had to spend a lot of time just exploring settings and troubleshooting rather than learning efficiently. The telephonic support was available but not always able to give detailed explanations. Overall, the lack of structured training made me feel unsupported and slowed my progress significantly. I expected a smoother, more guided introduction but mostly ended up on my own, which is not what I was hoping for.