Disappointed by how much I had to figure out alone
I expected that the support system would be more hands-on and proactive, especially considering the complex nature of managing software for remote workflows. Unfortunately, I found myself having to work out many details by myself without much guidance. The onboarding was less comprehensive than I had hoped, and while some initial training was provided, much of the follow-up support required persistent effort on my part. Compared to similar services I've tried, I anticipated clearer communication and faster telephonic assistance when issues arose. This lack of ongoing support ultimately slowed down my ability to effectively use the dialer and database features. Automatic updates sometimes introduced changes that I wasn't prepared for, and dealing with those without timely support added to the frustration. I do acknowledge that the software itself is feature-rich and has potential, but the experience was marred by needing to independently resolve problems that I thought would be handled for me. This has left me somewhat disheartened and cautious about recommending the product to others based on support alone.