Disappointed by how billing problems were managed
My overall feeling about the billing and payment process is one of frustration, mainly because when issues arose, they were not handled in a way that inspired confidence. There were mistakes in the invoices that I noticed early on, but follow-up on these errors took longer than expected. Attempts to reach support felt somewhat unproductive; the explanations were vague, and the resolution process was slow. This left me uncertain about the accuracy of future payments, which is unsettling when managing budgets. While I understand that errors can happen, the lack of clear communication and prompt corrections reduced my trust in the system. I hoped for a smoother experience with easy corrections, but instead found the process cumbersome. This aspect overshadows the rest of the software, making me hesitant about continuing without improvements to billing support and transparency.