Disappointed by early confusion but hopeful support will improve
I’m honestly a bit disappointed at how things went during the setup and sales process. Initially, I felt there was enough information about the software features, but some key details about billing cycles and update schedules were unclear, which caused unnecessary confusion. I ran into issues trying to navigate the billing and invoicing dashboard because the options didn’t seem consistently labeled, and it took extra calls to support to clarify what I was seeing. Despite this, I do want to acknowledge the support staff were courteous and patient when I reached out, which helped alleviate some of my concerns. Still, the early hurdles left me feeling hesitant about the smoothness of the whole experience. There’s a small reservation from my side about whether future updates might bring more complications, but I hope the team is working on improving these communications. If these aspects get better, I think it could suit more users looking for a straightforward pre-purchase and onboarding journey. At the moment, I wish things had gone a bit more seamlessly and with less waiting around or repeated explanations.