Disappointed by daily glitches and slow responses
Feeling pretty let down by how this software behaved on a day-to-day basis. Initially, the sign-up and invoicing felt alright enough, and training gave some basics, but as I used it longer, the issues grew. The dialer kept dropping calls mid-session, which disrupted my workflow a lot. Database updates sometimes didn’t save properly, meaning I had to redo work or double-check entries regularly. I contacted their telephonic support multiple times, generally getting slow responses and having to explain my problem more than once without a good solution. Automatic updates happened as promised, but none seemed to improve the stability or fix bugs I reported. Despite paying for priority assistance, it didn’t feel much faster. It’s frustrating because there’s clear potential in the software, but reliability is key for me, which unfortunately was missing. I expected smoother operation over time but ended up with more daily headaches and little improvement, making me question continuing with it long term.