Disappointed but patient with the process
I initially thought the sign-up process would be smooth, but it turned out otherwise. From the start, the payment gateway had issues, and the invoicing was not clear. I reached out to support hoping for guidance, but the response was slow and somewhat generic, which added to my frustration. It felt like my concerns were not fully understood, and the explanations did not clarify the delays or errors in billing. The pre-purchase information lacked depth, making it difficult to weigh the value of the software and training against my needs. It left me uncertain about what exactly the services would offer once I finally accessed the platform. Honestly, the experience left me wary of whether the actual software would be any more user friendly than the sign-up and payment phases had been. Despite this, I remain hopeful that once inside the system, things might improve. For now, though, it feels like the onboarding experience needs significant improvement to match expectations and justify the investment required from users like me.