Disappointed but might need help again
My experience with the WFHI training and onboarding was not very satisfying. The program seemed disorganized and I struggled to follow the steps properly. The trainers tried to explain but at times I found the material rather confusing and not very helpful. I managed to get through only some parts before feeling overwhelmed. On the plus side, the initial sign-up was straightforward and their software access worked fine. I might have expected a smoother start especially when dealing with remote tools. Considering this, I will probably need their assistance again in the future to clear my doubts or complete further training. I guess that is part of using new technology but overall, it just felt more difficult than it should have been. I don’t want to sound too harsh, as there were some elements that worked okay, but the process really didn't meet my hopes. Future support might be necessary for me, though I hope next time it is less complicated or better explained. The onboarding could use better clarity and pacing to make it easier for users like me to grasp everything quickly. I remain somewhat hopeful but I am cautious about relying too much on this system given my current experience.