disappointed but hopeful you can improve
I want to be upfront with you about my experience during the sales and pre-purchase phase. Initially, I was quite excited by what WFHI promised and the prospect of using your platform for remote workflow management. However, when I faced issues with the signup process and some glitches in the pre-purchase interface, it felt a bit frustrating because I expected things to be smoother. The delays in responding to queries via email added to that feeling of disappointment since I was eager to get started quickly. That said, once I was able to connect with your support team over the phone, the assistance was professional and helpful, which gave me some reassurance that you value customers. I’m sharing this feedback because I think there’s room for improvement in how these early steps are handled. If those can be streamlined, it would make prospective users feel more confident and less anxious when deciding to purchase your offerings. So, despite my initial dissatisfaction, I’m still hopeful that you’ll take this feedback into account and enhance the experience for others moving forward.