Disappointed but hopeful for next time
My initial experience with the sales and pre-purchase interaction left me feeling a bit let down, even though I tried to stay positive about it. The onboarding explanations were rushed, and I found myself needing to reach out for clarity on how the invoicing and payment steps would unfold later on. Even after I made the first payment, I wasn't confident about how smoothly the whole process would run. I’m mildly enthusiastic about the idea of using the software and training again, but honestly, I think I’ll need help next time too just to make sure I don’t hit the same confusions at payment or software setup. The calling tools seemed decent, but the initial contact did not fully prepare me for how to use them efficiently. I hope with additional support or clearer communications, the next sign-up will be easier. For now, I’m not sold on being able to navigate the system entirely by myself again without some form of assistance, though the concept does have potential for me if that changes.