Disappointed because training did not meet expectations
I expected the training to clearly explain each step of setting up the software and using the calling tools without much guesswork. Unfortunately, the sessions did not match this expectation. There was insufficient detail on how to fully integrate the database feature with the workflow, and the onboard videos seemed rushed through essential configurations. The dialer usage details were vague, causing repeated back and forth until I figured out some functionality myself. Signing up and payment processes had better clarity, but overall the training left me frustrated since I had to rely heavily on trial and error instead of structured guidance. I was hoping for a more comprehensive introduction that would seamlessly prepare me to use all features with confidence, which was not the case.