Disappointed because the response times weren’t good enough
I felt pretty let down with the support when I was in the sales phase. The people I spoke to were polite and tried to help, but the turnaround on my questions was often slow. Since I was trying to get everything lined up to start using the software smoothly, these delays affected my planning. On the plus side, when someone did answer, the information was clear and on point. But overall, it didn’t quite do the job of making me feel confident about moving forward easily. It sometimes felt like the replies came only after I followed up multiple times, which isn't great for anyone trying to keep momentum. I think if the team could speed up their responsiveness a bit more, it would make a big difference to the experience before purchase even begins.