disappointed because onboarding wasnt what i was expecting
I felt quite let down by the training and onboarding because it didn’t match what I thought would happen. Before starting, I expected a clear stepwise program that would gradually introduce me to the calling tools, dialer, and database in a way that built confidence steadily. Instead, I found the sessions were somewhat disorganized and jumped around between features without enough explanation on how things connected together. The automatic updates were not mentioned upfront, so when the interface changed suddenly it made me uneasy about whether I was really ready to use their software effectively. I also hoped for direct and helpful telephonic support as a backup, but that was hit or miss and sometimes left me unsure how to handle certain parts of the workflow. The sign-up and payment process was clear initially, but it didn’t compensate for how the training felt rushed and incomplete. Overall, this left me frustrated because what I received was far less comprehensive and reassuring than what I had imagined, making me question if I can keep up without more guidance or clearer structure throughout the onboarding.