Disappointed because I had to figure out much myself
I signed up and went through the sales and onboarding steps expecting a guided process, but I quickly realized a lot was left for me to work out on my own. The initial sign-up and invoicing worked okay with no issues, and automatic updates seemed to install without trouble. However, when it came to setting up the database and integrating calling tools, the instructions were minimal. I found myself spending time searching for answers rather than getting them through the training courses. The telephonic support took longer to connect than I expected which made resolving questions frustrating. I could see some value in the dialer's features but had to experiment myself to understand how to make effective calls within the workflow. Overall, I was left doing a lot of trial and error because not enough clear guidance was provided. I didn’t really find the onboarding or training very helpful for my needs and felt the service leaned too much on users having prior knowledge. It’s not a bad platform technically, but I wished the pre-purchase and early support had been more comprehensive.