Disappointed and confused with the wording
I was really hoping for clear instructions in the training and onboarding, but honestly, the wording and labels just didn’t make sense to me. From the start, I found many of the terms confusing, especially during the setup phase when I was trying to understand how to use the database feature. The labels on the menus were inconsistent or vague, which slowed me down and made the whole process frustrating. It felt like they were using jargon without explaining it for beginners like me. Even some of the automated update messages were unclear about what changes were being applied. I tried to reach out to telephonic support, but getting through was slow, and when I finally did, their explanations didn’t clear things up much. The invoicing and payment process was straightforward, but that little consolation didn’t make up for the hard time I had figuring out what everything actually meant in the software itself. I was excited about the product potential but felt totally lost before even starting my actual tasks. In summary, the unclear language in the training materials and onboarding hurdle made this experience more stressful than it should have been.