Disappointed: access issues mean I’ll definitely need help again
My experience with the software and access was highly frustrating. Despite following all the steps, I encountered persistent issues that prevented smooth usage. The interface often failed to respond as expected, leaving me stuck repeatedly during key tasks. The calling tools and dialer features did not perform reliably, which significantly affected my workflow. Additionally, the database portion of the software often showed errors or incomplete data, which made it unreliable in my eyes. The onboarding and training materials were not sufficient to resolve these challenges on my own. Most disappointing was that every attempt to seek help through telephonic support yielded little progress; issues remained unresolved. Overall, this experience has convinced me that I will need to rely heavily on support in the future when using this software. The access problems and inconsistent performance mean I cannot confidently manage the tools without assistance. Therefore, my verdict is clear: the software failed to meet my needs effectively due to these ongoing access and usability issues.