Difficulty finding support resources was frustrating
I found it quite difficult to find the support I needed when I ran into issues with the software. At first, the telephonic assistance seemed promising, but when I tried to get specific answers, it often felt like I was going in circles or waiting a long time on hold. The automatic updates did happen smoothly, but in terms of troubleshooting, finding clear guidance was harder than I expected. The invoicing and payment information was straightforward, so I will grant that the administrative side was well handled. However, communication through support channels could definitely be improved. The knowledge base was somewhat buried in menus, which added to my frustration. Overall, I think the software’s potential is strong, but when I needed help to utilize it fully, it wasn’t as accessible as I had hoped.